Flex is Hiring: Associate Engineer - Global IT Helpdesk

 Flex is Hiring: Associate Engineer - Global IT Helpdesk

Qualification : BE/B.Tech, BSC/MSC(IT & Computer science), BCA/MCA Graduates – with no standing arrears and 60% and above throughout the academics.

Experience should be 0-2yrs.

Should be willing to work in rotational shifts (including night shifts).

Should possess good communications Skills.

Location: Chennai

time left to apply

End Date: June 1, 2026 (5 days left to apply)

job requisition id

WD221639

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Description

The “ Associate Engineer - Global IT Helpdesk ” will be based in Chennai , reporting to Assistant Manager .

What a typical day looks like:

Provide 24/7 IT Support via Chats, Tickets, and Calls

L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc.

First point of contact to handle IT issues from internal users

Troubleshoot technical issues through remote desktop connection

Modify email distribution list permissions

Modify Active Directory groups

Software installations and Repairs

Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now

Maintain Service Level Agreement for all the tickets

Prompt response to the emails received in the shift

The experience we’re looking to add to our team:

BE/B.Tech, BSC/MSC(IT & Computer science), BCA/MCA Graduates - with no standing arrears and 60% and above throughout the academics.

Experience should be 0-2yrs.

Should be willing to work in rotational shifts (including night shifts).

Should possess good communications Skills.

Should have experience or knowledge in IT Service Desk / Technical troubleshooting.

Basic understanding on Operating System (Win 10 & 11).

Basic Networking knowledge

Basic knowledge of email clients, MS Office, Office 365

Ability to execute normal tasks with little supervision

Creative and innovative thinker

Problem Resolution Skills

Customer Service Oriented

International BPO background will be an additional advantage

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